Warranties
Guaranteed in writing, on every installation
Air conditioning carries a full five year parts and labour guarantee. Boilers carry seven to ten year warranties. No small print tiers — the cover below is what you get.
5 years
Air conditioning — parts & labour
Every air conditioning system we supply and fit is covered for five years — the equipment, the parts and our labour. If anything we installed develops a fault, our own engineer returns and puts it right at no cost to you.
7–10 years
Boilers — manufacturer warranty
Every boiler we install carries a manufacturer-backed warranty of between seven and ten years, depending on the model you choose. We register the warranty on your behalf and hand you the paperwork with the invoice.
LG manufacturer warranty — check it yourself
Every LG system we install is genuine LG equipment, so it carries LG's own manufacturer warranty on top of our 5 year parts and labour installation guarantee. LG's warranty terms sit with LG Electronics UK — not with us — so we encourage you to read them directly from LG.
- • Our guarantee: 5 years on parts and labour for the installation itself, honoured by BritOne Air's own engineers.
- • Keep it valid: LG's extended and commercial warranties require proof of installation by an F-Gas certified engineer and adherence to regular maintenance schedules (such as biannual servicing) — which is exactly what we do, and we hand you the paperwork to prove it.
| Product range | LG warranty |
|---|---|
| Residential air conditioners (RAC) | 3 years parts and labour as standard. Can often be extended to 5 years, subject to conditions such as registered installation and biannual servicing. |
| Inverter compressor (residential) | Typically carries a 10-year parts warranty. |
| Commercial single split (SAC) & RAC systems | 3 years basic warranty, extendable up to 5 years with the required biannual servicing. |
| Therma V heat pumps | 3 years basic warranty, extendable to 5–7 years with mandatory scheduled maintenance. |
| Multi V systems | 3 years basic warranty, extendable up to 7 years with biannual service records. |
LG's warranty terms vary by product and by whether the system is used in a home or a business. Summary above reflects LG's published UK warranty information — always confirm the detail with LG.
Links open LG Electronics UK's official support pages. BritOne Air is an independent installer, not an LG subsidiary.
Keeping your cover valid
Manufacturers expect an annual service on domestic systems, and twice a year on commercial ones. Servicing keeps efficiency up, keeps your F-Gas records straight and keeps the equipment warranty in force. We'll remind you when yours is due.
Customer-supplied equipment
We are happy to install units bought elsewhere, but in that case our guarantee covers our workmanship only — the equipment claim stays with whoever sold it to you.