BritOne Air is a brand of UK Gas Plumbers Limited ("we", "us"). This policy explains what personal data we collect, how we use it, your rights under the UK GDPR and Data Protection Act 2018, and how to contact us or the Information Commissioner's Office.
What we collect
Enquiry forms (name, contact details, postcode, message), account data for trade and installer portals, order and payment metadata for purchases, and analytics cookies where you have consented.
Lawful bases
Contract (fulfilling orders and installations), legitimate interests (running a safe website), consent (marketing and non-essential cookies), legal obligation (F-Gas record-keeping, HMRC).
Retention
Installation and warranty records: 7 years. Enquiries without an order: 24 months. Marketing consent: until you withdraw it. F-Gas equipment records held as required by the UK-retained F-Gas Regulation.
Your rights
Access, rectification, erasure, restriction, portability, objection, and to complain to the ICO. Contact privacy@britoneair.co.uk.
Data controller
UK Gas Plumbers Limited. Company registration and registered office are shown in the site footer.